Queue management system
Queuing system is a solution to improve customer service. It helps you to create solution for improving customer service and staff optimization. System is meant to improve customer service processes. Providing the customers with the information about the place in queue when taking a number. System stores all data, which can be used to analyze:
the amount of customers
response times
servicing durations per sections
employee working time
calculate the amount of unsatisfied customers (who leave before being served)
Akis Micro
AKIS Micro is an efficient client flow management solution for organisations in which all services are united in one queue. Micro is the result of a development of the concept of an "affordable queue management".
The compact dispenser prints the next ticket automatically. The movement of the queue can be viewed on LED displays. Each operator workstation can be equipped with a workstation display for displaying the number of the client being called. The system supports up to six operator workstations.
Akis Lite
AKIS LITE provides new opportunities for the use of electronic queues at organisations thanks to its flexible configuration and reasonable price. The system was developed on the platform of a special controller and does not require an external server. A special connection concentrator is used to unite all components of the system, which ensures convenient installation and configuration of the system.
Akis Pro
Hundreds of installations all over the world have been completed over the course of many years of development of AKIS queue management systems. This is encouraged by the ‘international’ character and universality of the system. Here are just a few further advantages of the solution: a multilingual user interface; support of many languages, including those written in Cyrillic and Latin alphabets, Baltic languages, Arabic, Armenian, Georgian, and others; support of many terminals by a single server; support of various methods of client identification, including magnetic and proxy card readers, ID scanners, barcode scanners, etc.; and numerous statistical data processing and reporting features.
AKIS PRO solutions are the favourite choice of organisations which are looking not only for client flow management but also want to ensure the efficient use of their resources.
